I'm sure there is a clue there and will be search more on what they mean. rms/SophosManagementAgent/Agent-20200328-122150.log: 01:45:52 0BB2 W Failed to obtain public key certificate. rms/SophosManagementAgent/Agent-20200325-082600.log: 16:38:53 0BB2 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port. rms/SophosManagementAgent/Agent-20200325-082600.log: 16:38:53 0BB2 W MSClient::Connect: failed to get router's IOR from supplied address and port.
rms/SophosMessageRouter/Router-20200402-064335.log: 14:47:38 6BBF W Failed to get certificate, retrying in 600 seconds
rms/SophosMessageRouter/Router-20200402-064335.log: 14:47:38 6BBF E Failed to get parent router IOR rms/SophosMessageRouter/Router-20200326-035454.log: 13:07:33 0AF6 W Delivery failed(Timeout) for message type Certification.CertRequest, originator Router$dep54592:527620.Agent rms/SophosMessageRouter/Router-20200325-225847.log: 07:02:32 699B W Failed to get certificate, retrying in 600 seconds When I searched through them for "err" and "fail" the following were repeated a lot I'll talk to the administrator.ģ) I ran "Sophos Diagnostic Utility" and it captured a whole bunch of info and logs. I even tried removing one and waiting for it to pick it up again when it re-scanned AD but it never changed to an active machine talking to the consoleĢ) That info on the communication helps. Is there something I can look for or ask the Console Administrator to check? I don't even know how that info gets populated so it's hard to know what to doġ) The machines are grey in the console. This was all working late last year but is not working now. The machines are bound to Active Directory. I've also tried deleting the machine from the console - no change The software installs, but the AutoUpdate info never gets populated. I've also tried manually copying the directory off the Enterprise Console server and manually installing - both by command line and clicking the App. "Sophos Installer.app"/Contents/MacOS/tools/InstallationDeployer -install
Sophos Antivirus is then installed via the command line call: We are installing via a scripted installation and that has been the same for a long time now - since the change from PKG to an App installer,īasically the method used is to open a connection to the Enterprise Console and download the whole ESCOSX directory. I'm seeing our Mac's have problem's getting the AutoUpdate info when Sophos Antivirus for Mac is installed.
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